Cancellation & Refund Policy | Airlogic Aviation
Official Cancellation and Refund Policy of Airlogic Aviation Solutions Pvt Ltd. Clear terms, compassionate medical exceptions, and 5-7 day refund turnaround.
Cancellation and Refund Policy
Last Updated: August 2026 · Airlogic Aviation Solutions Private Limited
At Airlogic Aviation Solutions Private Limited, we understand that emergency medical evacuations and charter flights operate under sensitive, unpredictable circumstances. Our cancellation and refund policy is structured to be fair, transparent, and compassionate while accounting for actual operational costs incurred with airports, crew positioning, and aviation authorities.
1. Cancellation by Client
If a booking is cancelled at the request of the client, refunds will be calculated based on the timing of cancellation relative to the scheduled flight departure time:
| Cancellation Timing | Refundable Percentage | Operational Deduction |
|---|---|---|
| More than 24 hours prior to departure | 90% of Total Paid | 10% administrative & handling charge |
| Between 12 to 24 hours prior to departure | 75% of Total Paid | 25% crew standby & slot reservation fee |
| Between 4 to 12 hours prior to departure | 50% of Total Paid | 50% flight plan & airport fee recovery |
| Less than 4 hours or post-aircraft positioning | Balance after Direct Expenses | Actual fuel, airport landing, and aircraft positioning costs deducted; remaining balance refunded |
2. Compassionate Medical Policy (Patient Demise / Condition Deterioration)
In the unfortunate event of patient demise or unforeseen acute clinical deterioration prior to aircraft departure where the hospital certifies the patient unfit to fly, Airlogic applies a compassionate refund policy. Only non-recoverable third-party expenses (such as airport landing permits, fuel burnt during positioning, or dispatched ambulance charges) are deducted, and the entire remaining balance is refunded promptly to the family.
3. Cancellation by Operator (Weather, Force Majeure & ATC)
If a flight cannot be executed due to adverse weather below operating minimums, civil unrest, airport closures, defense NOTAM restrictions, or unresolvable technical reasons, the client will be offered:
- Option A: Immediate rescheduling to the next earliest available departure window at zero additional cost.
- Option B: 100% Full Refund of all amounts paid, with zero cancellation deductions.
4. Refund Turnaround Time & Processing Mode
- Processing Timeline: All eligible refunds are initiated within 24 to 48 hours of cancellation confirmation.
- Bank Credit Period: Funds will reflect in the customer's account within 5 to 7 business days depending on the banking channel and payment gateway processing cycles.
- Mode of Refund: Refunds are credited strictly back to the original payment source (e.g. original credit/debit card, UPI ID, NetBanking account, or corporate bank account) in compliance with Reserve Bank of India (RBI) anti-money laundering regulations.
5. Contact for Cancellation & Refund Requests
To request a cancellation or inquire regarding the status of a refund, please contact our 24/7 Operations Desk or Accounts Department with your Quote Reference Number: